Feedback

Feedback that explains itself.

Users circle the problem in a screenshot. You see it with device, campaign and the events right before.

Start for freeSee the inbox

Why Lotse feedback

Hear users before they leave a one-star review.

Right inside your app

A sheet with a screenshot to mark up. Sensitive fields are masked before upload.

Context, automatically

App version, device, origin campaign and the last screens come with every message.

Close the loop

Reply in the app, or tell everyone who reported it with one push.

From complaint to cause

One message, the whole story.

  1. 1
    A user sends feedback

    A screenshot with a circle around “Shipping”.

  2. 2
    It arrives with context

    Device, app version and the campaign that brought the user.

  3. 3
    The events before show why

    cart → begin_checkout → feedback. No purchase.

  4. 4
    Everyone hears it’s fixed

    One push to everyone who asked — straight back to the cart.

More ways to listen

Board, chat and surveys — in the same place.

Compared

More than a feedback button.

Feedback tools collect messages. Lotse connects them to the user, the campaign and the push that answers them.

LotseWiredash
In-app feedbackyesyes
One segment across all of ityesno
EU data residencyyesyes
Native to Serverpodyesno

In each single discipline the specialist goes deeper. The value of Lotse is in the transitions.

Better together

Feedback becomes action.

CampaignsAnswer with a pushTell everyone who reported it the moment it’s fixed.AnalyticsSee what happened beforeThe events of the user right before the message.AI Agents & MCPSummarise the inboxAsk your agent what users asked about this week.

For developers

One call opens the sheet.

Dart
// e.g. from a "Send feedback" button
Lotse.instance.showFeedback(context);
Privacy masking
Mark widgets as sensitive; they are blacked out before the screenshot leaves the device.
Replay
An optional short replay of the moments before the feedback.
Screenshots only on user action
Nothing is captured unless the user sends feedback.

Developer overview

Questions about feedback

Can users attach a screenshot?

Yes, and mark it up. Sensitive fields are masked before upload.

Can I reply?

Yes — in a conversation in the app, or as a push to everyone in a segment.

Is there a feature board?

Yes. Users suggest and vote on ideas inside your app, and you set the status.

Feedback

Hear what your users really want.

Add the sheet with one line — the first message arrives with context.

Start for freeFor developers